Amount of FITech students: 30–60
In this course students will understand how to design services based on data, information and human expertise streams. Furthermore, the student will learn principles, processes and tools to design services for customers. The course develops operational operation, critical and analytical thinking skills. The student will also understand the principles of servitization and other related models for manufacturing.
Completion of the course requires 5 individual module assignments as well as a practical team assignment. Each module have specific related reading material as well as some videos to compliment the set of articles.
The content and weighting for the course has an industry-wide approach based on practical application of the concepts. The overall concept of service design is also related to the impact factor of ethical behavior, professional standards and norms in both manufacturing and service industry to enhance customer experience and improve customer satisfaction in bundled product – service delivering as well as an added value in additional revenue stream for firms.
- Service design
- Customer driven services
- Tools to design services
- Principles of design
- Service dominant logic
- Data, information and expertise based services
Course requirements and schedule:
This is an online course. It starts with an obligatory first lecture on 13.1. at 10 am. This is the only scheduled lecture, after that the lectures are videos.
There are 5 individual assignments and 1 group project work with following deadlines:
- Module 1 Submission deadline: 22.1.2021
- Module 2 Submission deadline: 5.2.2021
- Module 3 Submission deadline: 17.2.2021
- Module 4 Submission deadline: 28.2.2021
- Module 5 Submission deadline: 12.3.2021
- Group project assignment, submission deadline: 26.3.2021 (Officially participants can start the group project work latest by 17.2.2021)
More information in University of Vaasa’s course page.
You can get a digital badge after completing this course.