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Service design

Individual course

Amount of FITech students: 30–60

Course content:

  • Service design
  • Customer driven services
  • Tools to design services
  • Principles of design
  • Service dominant logic
  • Data, information and expertise based services

After completing the course, the students

  • will understand how to design services based on data, information and human expertise streams.
  • will learn principles, processes and tools to design services for customers.

Course develops organizational operation and critical and analytical thinking.

The content and weighting for the course has an industry-wide approach based on practical application of the concepts. The overall concept of service design is also related to the impact factor of ethical behavior, professional standards and norms in both manufacturing and service industry to enhance customer experience and improve customer satisfaction in bundled product / service delivering as well as an added value in additional revenue stream for firms.

Course requirements and schedule:

Written exam, written group work and participation in possible visitor lectures.

Amount of work: Lectures and exercises 33 h, independent work 102 h.

More information on University of Vaasa’s course page.

You can get a digital badge after completing this course.

Read more what our students Henrietta and Tiina have to say about this course!

Responsible teacher

University of Vaasa
Emmanuel Ndzibah
emmanuel.ndzibah(at)univaasa.fi

Contact person for applications

FITech
Pilvi Lempiäinen , Head of study services
pilvi.lempiainen(at)fitech.io
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Category:
ICT Studies
Topic:
Digitalisation
Course code:
ISAN3050
Credits:
5 ECTS
Price:
0 €
Level:
Teaching period:
Spring 2021
Application deadline:
Application dates will be announced later
Host university:
University of Vaasa
Study is open for:
Adult learner,
Degree student
Teaching methods:
Online
Language:
English
General prerequisites:
Students are expected to be familiar with data analytics.
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