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Service design

Individual course

Amount of FITech students: 30–60

On this course, the students will understand how to design services based on data, information and human expertise streams. Furthermore, the students will learn principles, processes and tools to design services for customers.

The students will also understand the principles of servitisation and other related models for manufacturing.

After completing the course, the students

  • will understand how to design services based on data, information and human expertise streams
  • will learn principles, processes and tools to design services for customers

Course develops organisational operations as well as critical and analytical thinking.

Course requirements and schedule:

Instead of an exam, there are individual assignments and a group/team assignment on this course.

Completion of the course requires 5 individual module assignments as well as a practical team assignment. Each module has specific related reading material as well as some videos to compliment the set of articles.

This course has only one introductory session which can be viewed via Zoom. The recording will also be uploaded to Moodle.

More information on University of Vaasa’s WebOodi course page.

Responsible teacher

University of Vaasa
Emmanuel Ndzibah
emmanuel.ndzibah(at)univaasa.fi

Contact person for applications

FITech
Pilvi Lempiäinen , Service designer
pilvi.lempiainen(at)fitech.io
Start the application process
Start the application process
Category:
ICT Studies
Topic:
Digitalisation
Course code:
ISAN3050
Credits:
5 ECTS
Teaching period:
Starts 13.1.2020
Application deadline:
6.1.2020
Host university:
University of Vaasa
Study is open for:
Adult learner,
Degree student
Level of studies:
Advanced
Teaching methods:
Online
Language:
English
General prerequisites:
Students are expected to be familiar with data analytics.
Study suitable for:
IT-service managers, enterprise architects, IT general managers, system developers. Students who are interested in understanding the framework and processes involved in services as a stand-alone system or as an add-on.